FAQ

We play a fair game. You only pay for what you see on our website, and we do not charge you anything extra. We have everything neat here in the price list.

There are two options to choose from – newBike or reBike. NewBike means you will receive a new bike. ReBike is a bike that was rented before.  Each bike is inspected and put into perfect condition before shipment. The safety of your biker is a priority for us. If the delivered bike does not match the status we declare, please write to  [email protected] and we will work it out.

Yes, you can have as many subscriptions as you want, or you can move one subscription among your children by age.

You prepay for your bike and can keep it for as long as it suits you. There’s no minimum or maximum rental period – you can ride it for a month, a year, or even longer. When you no longer need it, simply return it or exchange it for another one.

You can use our size guide, which will help you choose the right bike based on basic information.

However, the most reliable parameter when choosing is the inseam length — the distance from the ground to the crotch while standing. This measurement best reflects how well the child can reach the ground and comfortably control the bike.

If you’re unsure, feel free to write to us or give us a call, and we’ll be happy to help you with your selection.

No, it is not possible to buy our bike. Instead, we offer the option to pre-pay for a bike for any length of time according to your needs. Just choose the bike that suits you and you can ride unlimitedly for as long as you want!

This will depend on you. If there are enough of you who are interested in other sizes and colors, we will try to suit you in the future.
But be sure to follow our social networks to find out about our news.

We deliver our bikes throughout the entire territory of Slovakia, Czech Republic, Austria and Denmark.

You place your order online – once confirmed, we’ll send you a shipping email with the delivery date. The bike will be delivered to your home by courier – the courier will contact you in advance and deliver the bike on the agreed day. There’s no need to print or sign anything – just accept the bike.

Yes, we recommend keeping the box – you’ll need it if you decide to return or exchange the bike. If you no longer have it, we can send you a new one for a fee based on our current price list.

Standard delivery time is 72 hours. However, during peak season this time may be extended.

We offer a 12" balance bike and bicycles in sizes from 14" to 24".

You’ll find a QR code on the box that will take you to the assembly instructions. You can also find the manuals at: bikeup.rent/en/manuals. If you need help with anything, feel free to contact us – we’ll be happy to assist.

In case of theft, it’s important to report everything to the police first and then contact us. If you have insurance added to your subscription, after receiving the police report you’ll pay the deductible according to the price list. If you don’t have insurance, we charge the value of the bike according to the current price list.

If something breaks or bends, it depends on whether you have insurance:

– With insurance, we will take care of the service and spare parts – you only pay for shipping.

– Without insurance, the repair and spare parts are charged according to our price list.

If it’s a recognized warranty claim, shipping and service are free.

Our bikes are primarily designed for urban riding and slightly uneven terrain. Foxie models can handle light off-road thanks to wider tires and solid construction, but they are not intended for demanding off-road use.

We don't require servicing in our warehouse — you can service the bike yourself or take it to another shop. We keep spare parts in stock, and if you need help or encounter a problem, we’ll be happy to repair or check the bike for you as well. For service or questions, feel free to contact us at [email protected]. If you have insurance, we handle the service and you only cover the transport cost.

If you need help choosing or ordering accessories, get in touch with us – you’ll find our contact details on bikeup.rent.
If you already have a bike from us at home, we can ship the accessories to you – in that case, shipping costs apply. Alternatively, you can also pick them up in person at our showroom.

Yes, you can install your own bell, kickstand, or training wheels on the bike. However, the bike must be returned in the same condition it was delivered.

The insurance covers all damages, spare parts, and service. The customer pays the shipping costs for bike repairs. In case of theft, you must obtain a police report and send it to us. A deductible will be charged according to our price list, and we’ll send you a new bike right away.

If you do not insure the bike, we will inspect it upon return and charge you a fee for any destroyed parts according to the price list. This applies to cases where a part is, for example, cracked, broken, or bent and needs to be replaced. Normal scratches and abrasions are not charged. If you do not insure the bike and it is stolen from your rider, you will pay the value of the bike according to our price list.

As well as clothes from the e-shop, on the personal account of BikeUP rent you will click on the option to return the bike. First let us know if you want to exchange the bike for a bigger one, or just return it. Then you put the bike back in the box, choose the date and place of collection by courier, and then you just print and stick the label on the discarded box. A handling fee is charged for the complete cancellation of the subscription according to the current price list.

To exchange your bike, log in to your personal BikeUP account, open your current subscription, and click on the “Exchange” option. Choose your new bike, any accessories you’d like, and select the exchange date – we’ll deliver it to you via courier.. If needed, you can also order a box for packaging.

Once you submit your request, you’ll receive an email with instructions on how to prepare your bike for the exchange. When the courier arrives, have the bike ready and secured – the exchange happens hand-to-hand, with no need to print or attach any labels.

Starting next month, you will continue with a new bike according to the selected subscription.

The subscription termination fee is charged whenever a subscription is ended, regardless of its duration. This fee covers our administrative costs and the final inspection of the bicycle. If the bicycle is returned via courier, a transportation fee will also be charged.

All fees are clearly listed in our price list.

The payment gateway probably lost authorization - please check your card's expiration date or available funds. You can also pay the outstanding amount in your profile under the Subscription section. If the problem persists, feel free to contact us.

The payment is charged automatically from the card you entered during your order.

In your profile, you can view your subscription and save a new card. A 0,10€ test charge will be made, which will be refunded to your account.

Payments are only possible via card, and the amount is automatically deducted based on your payment frequency.

Yes, you can — just let us know at our email address: [email protected]